💬 Support Center

How can we help?

Find answers to common questions or send us a message. We usually reply within 24 hours.

Timer & Sessions
Setup, phases, intervals
☁️
iCloud Sync
Sync across devices
👑
Subscription & Pro
Billing, restore, trial
🔔
Notifications
Alerts, sounds, reminders
🎵
Ambient Sounds
Playback, volume
✉️
Contact Us
Send a message
FAQ

Frequently Asked Questions

⏱ Timer & Sessions
How do I change the focus duration?

Each tag has its own custom duration. Tap the tag icon on the timer screen → swipe to your tag → tap the pencil icon to edit it. You can set a unique focus duration, break length, and sessions per cycle per tag.

Can I run a session in the background?

Yes. Once you start a session you can lock your screen or switch apps. The timer keeps running. A Live Activity on your Dynamic Island or lock screen shows the remaining time at all times.

What happens if I accidentally close the app mid-session?

The timer continues running in the background. When you reopen Deeply Focus the session resumes exactly where it left off. If the session has already ended while you were away, a notification will have been sent and the session will be recorded automatically.

How do I skip a break or end a session early?

On the timer screen, tap the skip button (forward arrow) to move to the next phase. To stop the session entirely, tap the stop button. Stopped sessions under 50% of their duration are not recorded in your stats.

Why did my session not appear in Stats?

Sessions are only saved when they are fully completed (or pass the 50% threshold). If you stopped a session very early it will not be counted. Also check the date filter in Stats. Make sure you are viewing the correct day or week.

☁️ iCloud Sync
How do I enable iCloud Sync?

iCloud Sync is a Deeply Pro feature. Go to Settings → iCloud Sync and toggle it on. Make sure you are signed into iCloud on your device under iPhone Settings → [Your Name] and that iCloud Drive is enabled.

My data is not syncing between devices. What should I do?

Try these steps in order:

  • Ensure both devices are signed in to the same Apple ID
  • Check that iCloud Sync is toggled on in Deeply Focus Settings on both devices
  • Make sure both devices have an active internet connection
  • Sync can take up to a minute after a change. Give it a moment
  • Toggle iCloud Sync off, wait 10 seconds, then toggle it back on
  • Restart the app on both devices
I see duplicate tags after enabling iCloud Sync. How do I fix it?

This can happen once on first sync when default tags are created locally before iCloud delivers them from another device. Simply delete the duplicates by going to Settings → Tags, swiping left on the duplicate and tapping Delete. The app now automatically deduplicates tags on every launch and sync.

👑 Subscription & Pro
What's included in Deeply Pro?

Deeply Pro unlocks: iCloud Sync across all your devices, ambient sounds during focus sessions, advanced stats & insights, achievements, Commitment Mode, unlimited tags, and all future premium features.

How do I restore my purchase on a new device?

Go to Settings → Restore Purchases and tap Restore. Make sure you are signed in with the same Apple ID used for the original purchase. Restoration is instant and free.

How do I cancel my subscription?

Subscriptions are managed entirely by Apple. To cancel: open iPhone Settings → [Your Name] → Subscriptions, find Deeply Focus, and tap Cancel Subscription. You will retain Pro access until the end of the current billing period.

Is there a free trial?

Yes, we offer a free trial on the yearly plan. The trial duration is shown on the paywall screen before you subscribe. You won't be charged until the trial ends and you can cancel at any time.

🔔 Notifications
I'm not receiving session completion notifications.

Check the following:

  • Go to iPhone Settings → Deeply Focus → Notifications and make sure notifications are enabled
  • Inside the app go to Settings → Notification Settings and verify the correct alerts are turned on
  • Make sure Do Not Focus / Focus Mode is not silencing the app
  • Check that your device is not in Silent mode
Can I get a reminder to start my next focus session?

Yes. Go to Settings → Notification Settings → Focus Reminders and enable the daily reminder. You can set a custom time to be nudged to start your first session each day.

🎵 Ambient Sounds
Ambient sounds stop playing when I lock my screen.

Make sure Background App Refresh is enabled: go to iPhone Settings → General → Background App Refresh and turn it on for Deeply Focus. Also check that the mute switch on the side of your iPhone is not engaged.

Can I use ambient sounds and music from Spotify / Apple Music at the same time?

Ambient sounds in the Ambience tab will mix with other audio apps. However, when ambient sounds are played during a focus session (Pro feature), they use the app's dedicated audio channel. Other music may pause depending on your iOS audio settings.


Contact

Still need help? Send us a message.

We typically reply within 24 hours · support@deeplyfocus.app

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